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Frequently Asked Questions
PURCHASING ONLINE
You may discover the new collection on our homepage. On the JEWELRY page, you can apply filters on the color, price, collection, product type and style. You can also go to the COLLECTIONS page to see the products. When you have chosen the pieces you would like to purchase, select your size (if needed) and quantity, and add to cart.
Click on the icon on the top right-hand corner, and click on "Create Account" with your email address.
In case you change your mind, you can cancel your order within 30 min. After those 30 minutes, we cannot guarantee the cancellation of your order.
It can happen that a product is out of stock. If you cannot find the product you are looking for on our website, you can reach us through our live chat at the bottom right corner of our online store and one of our Dedicated Advisors will assist you in the process.
All items are shipped in BABYBEI signature packaging.
PRODUCT INFOMATIONS
BABYBEI products available for purchase online include necklaces, rings, bracelets, earrings, brooches, hair accessories, and more.
There are different types of earrings:
- The single or mono earring: it is sold as 1 piece, not as a pair. If you want to create a pair, order this earring in 2 quantities or mix it with another BABYBEI earring.
- The ear cuff or sliding earring: it does not require your ear to be pierced and you can adjust it on your ear.
- The asymmetric earrings: the 2 earrings creating the pair don't have the same design.
- The hoop earring: these earrings are in a hoop design.
- The under lobe earring: it is composed by 2 parts. The under lobe part can be placed behind your lobe while being visible, or it can be removed to wear the other part alone, as a stud.
It's very easy to find it if you know how to check it. Please go and check our SIZE GUIDE.
The necklace is made of a chain and a pendant already assembled, the chain cannot be removed. So the pendant can not be purchased individually.
Our products are made of 925 silver. It is anti-tarnishing and anti-allergenic.
Stones used are cubic zirconia, shell pearls, mother-of-pearl and freshwater pearls. Components vary from one product to another.
None of our products contain nickel or other unsuitable materials.
All BABYBEI jewelry is crafted from Sterling Silver. Fine Silver is generally too soft for producing luxury jewelry and so it is alloyed with other metals to ensure all of our pieces are both long lasting and just as beautiful.
Silver is a very stable element, however the metals it is alloyed with can react to their surroundings creating a tarnish. This occurs particularly when the piece is exposed to water, chemicals, high temperatures or humidity.
To keep your jewelry looking its best please follow our care instructions.
If your jewelry does become tarnished you can return your piece to us and we will repair this FOR FREE under our 1-Year Warranty. If you are outside of the warranty we are still able to offer you our Lifetime Repair Service for your jewelry, for a fee.
PAYMENTS
babybei.com accepts the following types of payment for online purchases: Amex, Visa, Mastercard, Union Pay, Shop Pay, Paypal, Apple Pay and Google Pay.
When selecting PayPal as a method of payment at checkout, you will be directed to the PayPal website to "Log In" and review the amount shown before clicking "Pay Now". Once this transaction is complete, you will then be redirected to babybei.com
Our customers' privacy is of the utmost importance to us.
All submitted personal and payment information are encrypted for your security.
A security code is made of 3 or 4 digits. This code is used to secure sales transactions made online. For American Express credit cards: the 4-digit code is printed on the front of your card, to the right of your main credit card number. For all other credit cards (Visa, Mastercard, Union Pay…): the 3 or 4-digit code is printed on the back of your credit card, in the signature box.
All the prices displayed online on babybei.com are tax inclusive.
SHIPPING & DELIVERY
Important Information: due to the saturation of the delivery services during Black Friday, Cyber Monday and Christmas’ time, some orders might suffer from a light delay to be delivered. If your parcel has not been delivered on time, please contact us.
Nowadays, we ship to United States, Canada, Singapore, Australia, United Kingdom only. We will gradually expand our shipping and delivery services to more countries and regions.
If you wish to deliver products in Mainland China, HK, Macao, Taiwan, please visit babybei.tmall.com to place your order.
We are using Yun Express and USPS to deliver orders. Order are delivered from Monday to Friday.
The delivery time frame depends on the product ordered.
For non-personalizable products:You will receive your order in 7-10 days.
Free shipping on any order above 80 USD.
For orders below this amount, the shipping cost will be 8 USD.
BABYBEI will send you an email including the tracking number when your order is dispatched. You can use this number to track your order HERE.
If you log in online to your BABYBEI Account, you may also follow your delivery by selecting My Account, and click on My Orders.
If you order has not been dispatched yet, we will be able to modify your delivery address.
Unfortunately, once your order has been dispatched, we cannot modify your delivery address.
You will need to contact Yun Express or USPS directly in your country. Our customer service will try our best to assist you.
Please note that Yun Express or USPS may charge a fee for a change of address within the same country once an order is dispatched. It will not accept any change of address in a different country.
BABYBEI will not be responsible for any extra shipping charges related to changing your delivery address.
The satisfaction of our client is our priority. We are sending the readily available products in priority. It is therefore possible that your order may be shipped in several times.
In this case, we will send you an email confirming the products sent.