TERMS & CONDITIONS

Hereinafter referred to as "BABYBEI"

General terms and conditions of sale of products sold on the website www.babybei.com

Last update: 2023 May. 16

ARTICLE 1 - OBJECT

The present General Terms and Conditions of Sale (GTCS) are made between BABYBEI and any person access to (hereinafter referred to as the "Client") the website www.babybei.com, any of its sub-domains and any other websites operated by BABYBEI or on behalf of BABYBEI and any mobile device application or desktop application developed by BABYBEI or on behalf of BABYBEI (hereinafter to referred to as the "Website").

All orders made by the Client via the Website are unreservedly subject to the present GTCS.

Sales conducted through BABYBEI retail boutiques and/or authorized retailers are not subject to GTCS.

ARTICLE 2 – PRICES

Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.

Pricing currency

The Client acknowledges and hereby accepts that the product sale price depends on the country of delivery, which conditions the currency in which the price will be shown.

In the event that the Client's country of delivery has not been referenced by BABYBEI on the day the order is made, the Client acknowledges and hereby accepts that all prices shown on the product pages of the Website are in U.S. Dollars, and the product sale price results from the conversion of the price shown on the Website into the currency of country of delivery using the applicable exchange rate at the time the order is confirmed.

If the payment card used by the Client applies a currency different to the one indicated on the invoice, the products’ sale price will result from the conversion of the price indicated on the invoice into the currency applicable to the Client's payment card using the applicable exchange rate at the time the payment card issuer processes the transaction.

Tax

Prices indicated all include tax (TVA and other taxes applicable on the day of the order).

Depending on your delivery address, different taxation rules and additional charges may apply. You may need to pay import duties upon receipt of the products. If they are not included, we don’t have any control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order.

Delivery costs

Product prices shown on the Website are to be understood as excluding delivery fees unless otherwise stipulated. Delivery fees are calculated according to the Client's country of delivery and are detailed on the summary page of Your order.

ARTICLE 3 - CLIENT ACCOUNT & GUEST CHECKOUT

To order products Client must be over 18 years of age and possess a valid credit or debit card (please see details of acceptable payment methods). By placing an order, Client are promising that all details Client provide are true and accurate, that Client are over 18 years of age, that Client are an authorized user of the credit or debit card used to place Your order and that there are sufficient funds in the account to cover the cost of Your order.

To make any order, the Client may either register and create an online account, or place an order as a guest without creating an online account.

In order to create this account, the Client will be required to provide valid and up-to-date personal information, such as legal name, phone number and e-mail address, and to confirm that the Client has reached the age of majority. The Client is responsible for ensuring that the password and account login are kept secret, safe and secure at all times. BABYBEI will not be held responsible or liable for any misuse of the account in connection with, and/or resulting from, a third party’s access to and use of the password and account login. Please refer to Privacy Policy for more details about how BABYBEI may use personal information.

If Client checkout as a guest, when placing an order the Client will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by BABYBEI or its third-party providers at this time for security and anti-fraud purposes. The Client represents and warrants that the personal information provided is true, valid, complete and up-to-date in all respects, and confirm that the Client is the person referred to in the shipping and billing information provided.

Article 4 – ORDERS

By completing the checkout process and placing an order by clicking the "Pay Now" button on the checkout page, Client are offering to purchase the products from BABYBEI. Any order made on the Website presumes the explicit acceptance of the present GTCS, without this acceptance being conditional to the Client signing this in writing.

Such offering to purchase is binding to a Client once the latter has confirmed payment by clicking on "Pay Now".

The Website allows Client to check order and correct any errors before completing a purchase. Please take the time to read and check your order at each page of the order process as Client are responsible for ensuring that the information Client provide is complete, accurate and up to date. Otherwise, BABYBEI reserves the right to purely and simply cancel the order.

After receiving an order, BABYBEI will send the Client confirmation receipt of the order by email including a summary of the order, the order number. This email is only an acknowledgement for information purpose, and it does not constitute acceptance of Client order by BABYBEI. BABYBEI will accept the Order by shipping and the invoice after.

All orders are subject to availability and confirmation of the order price. BABYBEI reserves the right to not register a payment and to not confirm an order. BABYBEI will inform the Client for the reasons for the non-confirmation of his/her order if so requested.

Notwithstanding anything to the contrary provided for herein, BABYBEI reserves the right to refuse, cancel and terminate orders at any moment in time. For example, BABYBEI may refuse, terminate, or cancel order if there is an ongoing dispute concerning payment of a prior order or if BABYBEI suspects, in its sole discretion, that Client have engaged in fraudulent or grey market activities or have otherwise violated GTCS.

When Client visit the Website and/or submit an order, Client are communicating electronically and Client agree that all agreements, notices, disclosures and other communications that we send to Client electronically satisfy any legal requirement. Client understand that Client are responsible for all electronic communications and content sent from the Client’s computer to us.

The Client hereby declares that he/she is fully aware of all of the information provided and the recorded confirmation consists of proof of the transaction. The order confirmation is deemed to be a signature and acceptation of the transactions carried out.

All information for a particular order may be found under the heading "Order Tracking" in the Client's personal space, except for order check out as a Guest.

Risk in the product will remain with us until it is delivered to Client at the address specified when Client placed order.

ARTICLE 5 - DELIVERY

Nowadays, BABYBEI can only deliver to the United States, Denmark, Canada, Austria, Germany, Italy, Norway, Singapore, New Zealand, Japan, France, Poland, Thailand, Australia, Sweden, Finland, United Kingdom, Netherlands, Spain, South Korea, Malaysia, Switzerland, China Mainland/Hong Kong/Macau/Taiwan. Your order may be subject to import duties and taxes which are applied when the package reaches that destination. Client must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if Client breach any such laws.

The estimated delivery date of the products will be within 8-10 days after the date of dispatch, and for customized products will be up to 30-40 days after the date of dispatch. Delivery times may vary depending on the availability of the products and the Client’s delivery address. Delivery times, are estimates only and cannot be guaranteed. The product(s) may be delivered to Client in multiple deliveries and at different times. There may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for products to be delivered as soon as possible, but we will not be liable to Client for any losses caused as a result of such delay.

In certain circumstances, out of our responsibility and control, our delivery partner may leave the Client’s package outside or provide Client with optional services when delivering Your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbor, reception or security: re-directing the delivery to a neighbor, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits Client; (d) re-directing to a collection point: collecting Your package from a collection point nearby. If our delivery partner leaves Your package outside, or if Client select any of the optional services (including through any default preferences Client may have selected with our delivery partner separately) Client acknowledge and agree that BABYBEI shall bear no responsibility or liability for any loss or damage that may result from delivering Your order in that way.

ARTICLE 6 - CHANGE AND RETURN

Welcome to the official BABYBEI online store. We hope you have a perfect shopping experience in our store. If for any reason you are not satisfied, we support returns or exchanges within 7 days of receiving your package. For returns or exchanges that are not due to product quality issues, the shipping fees, customs duties and taxes will be your responsibility.

To qualify for a refund or exchange, the item/s must be in their original packaging, unaltered, and in a re-sellable conditions (no scratches, deformations, missing stones or pearls, etc.). Any returns after the 7-day window will not be eligible for a refund.

Unfortunately, we’re unable to provide free return labels at this time and returned items will remain your responsibility until they arrive back at our facility. Please make sure to obtain proof of postage from your chosen courier to ensure your return is tracked and can be located if necessary.

If your order has been lost in transit, we won’t be able to process your return request without sufficient proof of postage.

Please note that any and all postage costs are non-refundable.

ARTICLE 7 - PRIVACY POLICY

This privacy policy describes how we collect, use, and share your personal information when you visit or make purchases on www.babybei.com (referred to as the "Website").

Information We Collect

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, which websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies

"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, please visit http://www.allaboutcookies.org.
"Log files" track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Website.

Additionally, when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information". When we talk about "Personal Information" in this Privacy Policy, we are referring to Device Information and Order Information.

How We Use Your Personal Information

We generally use the Order Information we collect to fulfill any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you.
Screen our orders for potential risk or fraud.
Provide you with information or advertising relating to our products or services when it aligns with your personal preferences.
Analyze usage of the Website.
Enrich and optimize our customers' browsing and shopping experience.

The Website uses cookies to help track the items you place in your shopping cart (including when you abandon items in your shopping cart) and uses this information to provide and send you reminders about your shopping cart.

Policy Changes

We may update this privacy policy from time to time to reflect operational needs, legal or regulatory reasons.

For more information about our privacy practices, or if you would like us to delete your personal information, please contact us by email at service@babybei.com.